RETURN
RETURN
Thank you for shopping at THE CANNED SHOP. We want to make sure you're satisfied with your purchase. If you're not completely happy with your product, you can return or exchange it within 14 days of purchase.
Return Conditions:
- Term: Returns or exchanges within 14 days of purchase.
- Product Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
- Documentation: Receipt or proof of purchase is required.
- Exclusions: Customized products are not eligible for return or exchange.
- Refund: If the return is approved, the refund will be issued through the same payment method used for the original purchase. The refund will be processed within 7 business days after receiving the returned product.
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Exchange: If you wish to exchange one product for another, you can do so at an additional cost.
Return Process:
- Contact our customer service team: Contact us by email at info@latiendadelasconservas.es or by phone at 881242677 to inform us of your intention to return or exchange the product.
- Packaging: Pack the product carefully in its original packaging.
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Shipping: If the return is free, please send the product to the address we'll provide. If it's not free, you'll be responsible for the shipping costs.
Additional information:
- If you have any questions or need more information, please don't hesitate to contact our customer service team.
- This return policy applies to all products sold in our online store.
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We reserve the right to modify this policy at any time.
Right of Withdrawal:
- Remember that you have the right to cancel a purchase made remotely (such as through our online store) within 14 days of receiving the product, without needing to provide a reason and at no cost.
- To exercise this right, you simply need to notify LA TIENDA DE LAS CONSERVAS of your decision to return the product and send it back to us in the same condition in which you received it.
- We will refund the full purchase price, including shipping costs, within 14 days of receiving the returned product.